Return & Exchange Policy

At Decorylics, we take pride in delivering quality products to our customers. Since our products are carefully packed and inspected before dispatch, we offer an exchange-only policy for eligible cases.

1. Exchange Period

Customers can request an exchange within 7 days of receiving their order.

2. Damaged Products

If your order arrives damaged, Decorylics will provide a new replacement article.

To claim an exchange for a damaged product:

• A clear video of the damaged product/package is required as proof for the claim.
• Customers must contact us through our Instagram or WhatsApp, both of which are mentioned on our website.
• The damaged product must be sent back to us before a replacement can be issued.

3. Exchange Process

The customer is required to send the product they wish to exchange to Decorylics through TCS or any other courier services.

No exchange will be processed without returning the original product.

• The return shipping cost will be borne by the customer.
• Once we receive and verify the returned product, the replacement article will be processed.

4. No Refunds

Decorylics does not offer refunds. Only exchanges are available in accordance with the conditions mentioned above.

5. Contact Us

For any questions, exchange requests, or further assistance, please contact us through our Instagram or WhatsApp, available on our website.

Decorylics — We’re committed to making sure you receive a product you love.